Terms of service
Terms of Service
Overview
This website is operated by Sevinq. Throughout the site, the terms “we,” “us,” and “our” refer to Sevinq and its operating company, Guangzhou Yunxi Business Services Co., Ltd.
By visiting our website, browsing our products, placing an order, or using any services provided on this website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Information, Return & Refund Policy, and any other policies posted on this website.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use this website.
Company Information
Sevinq is operated by:
Guangzhou Yunxi Business Services Co., Ltd.
Room 302, Building 2, Zhenjiayi Creative Park,
Panyu District,
Guangzhou, Guangdong, China
Customer Support Email:
contact@mail.sevinq.com
Please note: This address is not a return address. Return requests must be approved by email before any item is sent back.
Section 1 - Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using this website with the consent of a parent or legal guardian.
You may not use our website, products, or services for any illegal or unauthorized purpose. You must not use this website in a way that violates any applicable laws, regulations, or third-party rights.
You must not transmit viruses, malware, harmful code, or any content intended to damage, interfere with, or disrupt the operation of this website.
We reserve the right to refuse service, cancel orders, or restrict access to the website if we believe that these Terms have been violated.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for reasonable business, security, legal, or fraud-prevention reasons.
You agree not to copy, reproduce, duplicate, sell, resell, exploit, or misuse any part of this website, its content, or our services without our prior written permission.
The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.
Section 3 - Product Information
We make reasonable efforts to display product information, descriptions, images, colors, prices, sizes, and availability as accurately as possible.
However, we cannot guarantee that your device screen will display product colors exactly as they appear in real life. Slight differences may occur due to lighting, screen settings, photography, or production differences.
Product descriptions, prices, promotions, shipping charges, and availability may change without prior notice. We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted.
Section 4 - Orders and Payment
When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.
We may refuse, cancel, or limit an order if:
• The product is unavailable
• Payment cannot be processed
• The shipping address is incomplete or invalid
• The order appears to be fraudulent or unauthorized
• The order violates our policies or applicable laws
• There is an error in product information, pricing, or availability
If we cancel or change an order, we will attempt to notify you using the email address or contact information provided at the time of purchase.
All payments are processed through secure third-party payment providers. We do not store your full credit card or debit card information.
Section 5 - Prices and Promotions
Prices for our products are subject to change without notice.
Promotions, discount codes, free shipping offers, and special offers may be limited by time, region, product type, order value, or other conditions. We reserve the right to modify or end any promotion at any time.
If a product price, shipping fee, or promotion is displayed incorrectly due to an error, we reserve the right to cancel or adjust the order where permitted by applicable law.
Section 6 - Shipping
Shipping times and costs are described on our Shipping Information page.
Standard shipping is US$5.99 per order. We offer free standard shipping on orders over US$79.99.
Estimated delivery times are not guaranteed and may vary due to the destination, customs clearance, holidays, weather conditions, local carrier delays, or other circumstances outside our control.
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
Section 7 - Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy.
Please contact us at contact@mail.sevinq.com before sending any item back. Returns sent without prior approval may not be accepted.
Nothing in these Terms is intended to limit any legal rights you may have under applicable laws.