Privacy Policy
Privacy Policy
Sevinq respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Company Information
Sevinq is operated by:
Guangzhou Yunxi Business Services Co., Ltd.
Room 302, Building 2, Zhenjiayi Creative Park,
Panyu District,
Guangzhou, Guangdong, China
Customer Support Email:
contact@mail.sevinq.com
Information We Collect
We may collect the following types of information:
Information You Provide to Us
When you place an order, create an account, contact us, or use our website, we may collect information such as:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment-related information
• Customer service messages
Please note that we do not store your full credit card or debit card information. Payment information is processed securely by third-party payment providers.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages
• Website usage data
• Approximate location based on your IP address
We may use cookies and similar technologies to help improve website functionality, understand customer behavior, and provide a better shopping experience.
How We Use Your Information
We may use your personal information for the following purposes:
• To process and fulfill your orders
• To provide shipping and delivery updates
• To respond to customer service requests
• To process returns, refunds, and exchanges
• To improve our website, products, and services
• To detect and prevent fraud or unauthorized activity
• To send order-related emails and service notifications
• To send marketing emails if you have subscribed or given consent
• To comply with legal obligations
Marketing Communications
If you subscribe to our emails or give your consent, we may send you product updates, promotions, or occasional offers.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@mail.sevinq.com.
Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to:
• Keep the website functioning properly
• Remember your preferences
• Analyze website traffic
• Improve website performance
• Support advertising and marketing activities
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
How We Share Your Information
We may share your information with trusted third-party service providers only when necessary to operate our business, including:
• Payment processors
• Shipping and logistics providers
• Website hosting providers
• Customer service tools
• Email service providers
• Analytics and advertising partners
• Fraud prevention and security service providers
These third parties are only permitted to use your information as needed to provide services to us.
We do not sell your personal information.
Data Security
We use reasonable technical, administrative, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While we cannot guarantee absolute security, we take reasonable steps to protect your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, legal compliance, accounting, and business recordkeeping.
Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your personal information
To exercise these rights, please contact us at contact@mail.sevinq.com.
We may ask you to verify your identity before processing your request.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16.
If you believe that a child has provided us with personal information, please contact us at contact@mail.sevinq.com, and we will take appropriate steps to delete the information.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Company Information:
Guangzhou Yunxi Business Services Co., Ltd.
Room 302, Building 2, Zhenjiayi Creative Park,
Panyu District,
Guangzhou, Guangdong, China