Return & Exchange

Return & Refund Policy

We accept return requests within 30 days of delivery.

Eligibility

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item.

Return Process

1. Contact us at contact@mail.sevinq.com with your order details.

2. We will provide return instructions and the return address.

3. Please send the item back using a trackable shipping method.

4. Once the item is received and inspected, we will process your refund if the return is approved.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been inspected.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for defective, damaged, or incorrect items.